Reference

How k8bd Handles Your Legal Standing

Your access to k8bd depends on your local law and eligible regions — we state that plainly so there are no surprises.

Jurisdiction-dependent accessAccount eligibility conditionsYour rights under our policybKash, Nagad, Rocket wallet termsData retention and contact rights
k8bd How k8bd Handles Your Legal Standing
ACCOUNT SECURITY DETAIL

Data Handling, Cookies and Account Security

We collect only the data needed to run your account, verify your identity and process your payments through bKash, Nagad, or Rocket. We do not sell your personal data to third parties and we do not share wallet details with unrelated services. Here is how we handle the four areas that matter most to account holders.

Data Retention

Account and transaction data is retained for the period required under our operating terms. You can request a copy of the data we hold against your account by contacting support.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the account pages are used. You can manage cookie preferences from your browser settings.

Account Security

Your account is protected by OTP verification on login and any device change. Wallet-linked actions — including bKash and Nagad withdrawals — require identity confirmation before processing.

Requesting Changes

To correct or remove personal data, contact support with your account ID and the specific change requested. We will confirm receipt and respond within the timeframe set in our policy.

LEGAL CONTACT PATHS

Reach Us for Legal or Account Questions

If you need to raise a legal question, request your account data, or dispute a transaction linked to your bKash, Nagad, or Rocket wallet, our support team handles those requests directly. Contact us through the channels below and we will respond with the relevant account or policy detail.

Live Chat Support Reach us through the live chat window on your account page. We handle legal queries, eligibility questions and account data requests through this channel.
Email for Policy Requests Send formal requests — including data access, account termination or wallet dispute notices — to our support email address shown in your account settings.
Account Help Centre The help centre inside your account covers wallet verification steps, transaction records and the process for submitting a legal or eligibility concern in writing.

Common Questions About Legal Terms and Your Rights

These are the questions we hear most often from account holders about eligibility, data, wallet terms and how to raise a concern. Each answer reflects our actual policy — not a general statement.

Yes. Your eligibility depends on your local law and the region you access from. We recommend checking what applies to you before opening or continuing an account.

Wallet identifiers used for deposits and withdrawals are recorded against your account for verification and retention purposes, in line with our data policy.

Contact our support team via live chat or the support email in your account settings. Include your account ID and specify that you are making a data access request.

Funds are held during any account review. Our terms set out the process for resolving disputes and the conditions under which funds are returned or withheld.

You can request account closure through support. Some data is retained for the period required under our terms even after closure; we will confirm exactly what is kept.

Raise the dispute through live chat or email, providing the transaction reference and wallet number. Our team will match the record against your account and respond in writing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.