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How k8bd Handles Your Personal Information

Your account data — from your wallet details to your session activity — is handled with care and kept within the boundaries this policy sets out.

bKash wallet data protectedNagad and Rocket payment details securedAccount access logged and monitoredData requests handled directlyJurisdiction-dependent access rules
k8bd How k8bd Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your personal information is used, want to correct something on your account, or need to understand what data we hold, our support team handles those requests directly. You can reach us through live chat, email, or the in-account message centre — responses are handled in the order they arrive, and data-specific requests are flagged for the appropriate team member.

Live Chat Open the chat widget from any page on k8bd. Describe your data query and the agent will route it to the right team.
Email Support Send your data request to our support address found in your account settings. Include your registered mobile number for faster matching.
In-Account Message Centre Log in, go to your account dashboard, and use the message centre to submit a formal data access or correction request in writing.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Account security, data retention, and your ability to request changes are all part of how k8bd operates — not optional extras. The details below cover the four areas your account data touches most directly.

Account Security

Passwords are stored in hashed form. Login sessions require OTP verification when a new device is detected, reducing the risk of unauthorised access to your account.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your display settings. No advertising tracking cookies are placed without your acknowledgement.

Data Retention

Transaction records tied to bKash, Nagad, and Rocket payments are kept for the period required by applicable financial record rules. Session logs are deleted on a rolling schedule.

Your Rights and Requests

You can request access to your stored data, ask us to correct inaccurate information, or query how a specific record is used — all through the support channels listed on this page.

Common Questions About Your Privacy on k8bd

These are the questions we hear most often about how personal data is handled. If your question is not covered here, contact support directly through live chat or the in-account message centre.

We collect your name, contact details, and the wallet information you link — such as your bKash or Nagad number. Device and session data is also recorded for security purposes.

Payment details are passed only to the processors needed to complete your transaction. We do not sell or rent your wallet data to advertisers or unrelated third parties.

Transaction records are kept for the period required under applicable financial rules. Session logs and preference data are cleared on a rolling basis and not kept indefinitely.

Yes. Contact support via live chat or the in-account message centre, include your registered mobile number, and we will process your data access request through the appropriate team.

Send a correction request through email support or the in-account message centre. Describe what is incorrect and we will verify and update your account record accordingly.

We use session and preference cookies to keep your account working smoothly. Advertising tracking cookies are not placed without acknowledgement. Browser settings let you manage cookie behaviour at any time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.