Reference

What You Agree to When You Use k8bd

These terms govern every account action you take on k8bd — from opening your wallet to placing a wager. Access and eligibility depend on your local law and the regions we currently serve, so read through before you start.

Account holder responsibilitybKash, Nagad, Rocket wallet rulesJurisdiction-dependent accessFair use and conductAmendment notice policy
k8bd What You Agree to When You Use k8bd
HOW WE HANDLE THIS

Account Security and Terms Enforcement

We enforce these terms consistently across all account types. Account security, wallet verification, and data handling each sit within this framework — not outside it. If you want to know how a specific clause affects your account, the support paths above are the right first step.

Wallet Verification Your bKash, Nagad, or Rocket number must match the name on your account. Mismatches will pause withdrawal processing until you resolve them through account settings.
Account Security Each login uses OTP verification sent to your registered mobile number. You are responsible for keeping that number current and your credentials private.
Data Retention We retain account and transaction records in line with applicable requirements. You may request a summary of your held data by contacting support with your account reference.
Requesting Changes To update registered details — including your linked Nagad or Rocket number — go to Account Settings or submit a written request through email support with ID verification.
TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear or you need to raise a concern about how they apply to your account, our support team handles term-related queries directly. You can reach us through live chat, email, or our in-app message centre. We aim to respond to written queries within one business day.

Team online

Live Chat

Raise a terms query through live chat on the site. Available during our published support hours — check the chat widget for current status.

Email Support

Send a written query about any clause to our support address. Include your account reference so we can locate your details quickly.

In-App Message

Log in on mobile, go to Account, then Message Centre. Attach screenshots if your query relates to a specific transaction or wallet action.

Common Questions About These Terms

The questions below cover what we hear most often about account terms, wallet rules, and eligibility. If your question is not here, our support team can address it directly.

Access and eligibility depend on your local law and the regions k8bd currently serves. We recommend checking whether online account activity is permitted under the laws that apply to you.

We post updated terms on this page and notify you where practical. Continuing to use your account after an update means you accept the revised version as written.

Yes. Contact support via live chat or email with your account reference and transaction details. We will review the record against the applicable term and respond in writing.

Your bKash, Nagad, and Rocket transactions are subject to both our terms and each provider's own rules. Where those rules differ, both sets apply and neither overrides local law.

Submit a closure request through the Message Centre or email support. Withdraw your remaining wallet balance before closing — we will confirm once the account is deactivated.

Send a written request to our email support address with your account reference and a copy of your ID. We will provide a summary of held data in line with applicable requirements.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.